Most agencies and freelancers will have a minimum charge, like an electrician or a plumber will (i.e. call out fee). This is a quick guide on how to explain minimum charges to your clients if it is questioned.
Note this example is based on a digital agency making a text amend on website, and has been quoted at 1 hours work (minimum rate).
- PM or AM takes the order and amend off the client.
- The order is recorded for billing (i.e. on Sage or any order software)
- The order is then passed to either the development manager or developer for scheduling/actioning.
- The developer sets up their FTP or SSH to get access to the site.
- If the site uses version control this is also set up.
- If the site uses a task-runner such as gulp, this is installed and set up.
- The text amend is made.
- The developer views the website to make sure the amend is done and live, and there is no issues (i.e. regression, device or browser issues).
- The developer informs the PM/AM the change is made.
- The PM/AM informs the client.
- Finance then sends out an invoice.
So the above shows that for a quick text change, there could be as many as 4 people involved depending on process (PM or AM, Traffic or Development Manager, Web Developer and Finance person).
Feel free to re-use the above and if you need any further resources or advice feel free to get in touch.
